Shipping and Delivery
All of our shipping is delicately handled by one of our selected couriers to hand deliver your discreet package right to your door.
How It All Works
The goal is to get your package to you as soon as possible, but we kindly ask that you allow a 1-5 working day delivery time as a worst case scenario. Our couriers collect from us every day which means if you place an order with us before 2pm, it will be dispatched the very same day if in stock at our Johannesburg offices (Any orders placed after 2pm will be shipped with the following day’s orders). All our parcels are shipped overnight, so you can expect your order the next day, provided you stay in a main centre. If you stay in an outlying or regional area you can expect your order within 2-5 working days. Orders placed on a Friday before 2pm will only start arriving from the next Monday because our couriers do not make deliveries on weekends and public holidays.
It is important that someone is available the whole day, at the shipping address you provided, to receive your order. This is because our courier cannot guarantee a time for any delivery.
We will do everything we can possibly do to make sure your order is delivered to you, however we cannot be held responsible for any late deliveries due to accidents, strikes, incorrect delivery address, or any other unforeseen circumstances.
100% Discreet Packaging
To ensure 100% discretion we make sure all goods shipped are boxed and placed in a tamper proof courier bags free from any Untamed branding including your waybill.
We offer FREE shipping on all orders of R1000 or more. Orders below R1000 have a shipping fee of R150.